Return and Refund Policy
At WellYess Cosmetics, we are dedicated to providing our valued customers with nothing but the best in quality products and exceptional customer service! That's why we're thrilled to offer a flexible and fair return policy for eligible items.
Here's the scoop: If you're not completely satisfied with your purchase, you have 30 days from the date of purchase to return the product. It's important that the item be unused, unopened, and in its original packaging. Unfortunately, customized or personalized products cannot be returned, but we do make exceptions in the case of defective products.
To get the ball rolling, simply reach out to our fantastic customer service team! They'll be more than happy to provide you with a return authorization number and all the information you need to make the return process quick and easy. We even provide a shipping label for your convenience!
Once we receive the returned product, we'll process your refund within 5-7 business days. The refund will be credited back to the original payment method used for the purchase. Just a heads up, shipping costs will not be refunded, except in the case of a defective product or incorrect product shipment.
And if you receive a defective product, don't sweat it! We've got you covered. Contact us within 30 days of purchase, and we'll take care of everything. We'll provide instructions for returning the defective product, and we'll either send you a replacement product or issue a refund. The best part? Shipping costs for returning defective products will be taken care of by WellYess Cosmetics.
So there you have it! Our return policy is easy, efficient, and designed with your satisfaction in mind. If you have any questions or concerns, don't hesitate to reach out to our customer service team. They're always happy to help!