1. Introduction

This is the Privacy Policy of WellYess Cosmetics E.Z. (Heydenrijckstraat 23, 6521 LK Nijmegen, Netherlands) (hereinafter referred to as "WellYess," "we," or "us"). We consider the proper handling of personal data to be of great importance. Therefore, we handle and protect your personal data with great care, in accordance with the provisions of the applicable privacy legislation (including the General Data Protection Regulation). To protect your privacy as much as possible, we adhere to the following core values:

Information: We aim to inform you about why and how we use your personal data. This is described in this Privacy Policy.

Limited Collection: We do our utmost to limit the information we collect and use to only what is necessary for the sale of our Products and/or the provision of our Services.

Security: We take appropriate measures to secure your personal data.

Individual Rights: We respect your rights under applicable privacy legislation (including the right to access, correction or deletion of your personal data in accordance with such laws).

This Privacy Policy describes how we implement these core values and how we respect and protect your right to privacy. We strongly encourage you to read this statement carefully as it outlines our views and practices regarding your personal data when you purchase our products online, visit our website, communicate with us or otherwise use our services (collectively referred to as "Services"). Please carefully read the following to understand our views and practices regarding your personal data and how we handle it.

2. Personal data that we collect

The personal information that we collect and use from you when you purchase our Products or utilize our Services, may include but is not limited to:

Contact Information: Your name, postal address and other contact information such as your telephone number and email address, and any other contact information you provide to us.

Online Purchases: To complete your online purchases through the official WellYess webshop or other official social media channels of WellYess, we use your name, gender, telephone number, contact information and all relevant information related to your purchases, including the amount and date of your purchases, the Product(s) you purchase, the device you use to make your purchases, payment method, payment status, bank account information and delivery address.

Communication Data: All information you share with us when communicating with us through email, online, telephone, social media or other forms, such as questions, requests or complaints.

Reviews, Feedback and Ratings: The opinions, experiences, preferences and interests and Product or event reviews that you publish or share with us online or through social media.

Health Information: We may also collect information about your health, such as allergies. We will only use health information that you voluntarily provide to us and only with your prior consent or upon request, exclusively for the purposes outlined in this Privacy Policy. You may refuse or withdraw your consent at any time, as outlined below under ‘Your rights’.

3. Purposes for using personal data

The Personal Data that we collect is solely used for the following purposes

For the performance of our agreement with you: To fulfill our obligations arising from contracts between you and us and to provide you with the products and information you request, including managing and handling your requests, questions, or complaints. This also includes enabling you to purchase our products, responding to your requests for customer service, responding to your questions, providing essential information about our products and services you request, etc.

For our legitimate commercial interests: We use your Personal Data as described above (both on an aggregated and individual basis) for advertising our products, to contact you via email, regular email, or other commercial purposes.

We also use your Personal Data to analyse and improve the quality of our Products and Services, such as providing customer service, and to understand you as a customer (customer optimization). This enables us to assess what may interest you, to measure or understand the effectiveness of advertisements we deliver to you and others, and to deliver relevant advertisements.

We may also use your Personal Data for our other legitimate commercial interests, such as conducting and expanding our business activities; developing and improving or customizing our products; generating aggregated statistics about the users of our Products; to comply with our legal obligations: All Personal Data we collect may be used to comply with a legal obligation that we are subject to, such as regulatory authorities, tax authorities, or research institutions.

Use of information based on your consent: If you have not purchased a product from us, we will only send you direct marketing messages (such as newsletters, promotions, product or service updates) via email, other electronic means, via telephone, or via regular mail (such as flyers), after obtaining your consent to do so. We use your health information for the purposes outlined in this Privacy Policy, but only after obtaining your consent for this. Children under 16 years of age cannot legally give consent. Instead, consent must be provided by their parent or legal guardian. You can withdraw your consent at any time (see the section below Your rights).

4. Social media

When participating in various social media forums such as Facebook, Twitter, Pinterest, Instagram, LinkedIn, etc., you should be familiar with and have insight into the tools offered by these sites that allow you to make choices about how you share your personal information in your social media profile(s). WellYess is subject to the privacy practices or policies of these third parties, so we recommend that you read the applicable privacy statements, terms of use and related information about how your personal information is used in these social media environments. Depending on the choices you have made regarding your settings on various social media sites (and/or in combination with your settings on WellYess pages), certain personal information may also be shared with WellYess regarding your online activities and social media profiles (e.g. interests, marital status, gender, username, photo, comments and content you have posted/shared, etc.).

5. Sharing your personal data

WellYess shares your personal data with external providers. We work with providers of analysis services and search engines that help us improve and optimize our website, such as Google Analytics. When providing their services, they will process your personal data on our behalf, including accessing, receiving, maintaining, or otherwise processing it. Our contracts with these service providers do not allow them to use your personal data for their own (marketing) purposes. In accordance with applicable legal requirements, we take commercially reasonable steps to enforce third parties to adequately protect and process your personal data only in accordance with our instructions. Additionally, your personal data may be shared with a third party in case of a legal requirement. We may disclose your personal data if we believe it is legally required. Furthermore, your personal data may be shared if you have given your consent.

6. Security

We will take reasonable steps to ensure that your Personal Data is securely protected using appropriate technical and physical measures, so that it is protected against unauthorized or unlawful use, modification, unauthorized access or disclosure, unintended or unlawful destruction and loss.

We take steps to limit access to your Personal Data to those individuals who need access for one of the purposes stated in this Privacy Policy. Furthermore, we contractually ensure that any external supplier processing your Personal Data takes appropriate steps to ensure confidentiality and integrity of your data.

7. Data Retention

We retain your Personal Data for as long as is necessary to fulfill the purpose for which it was collected and used (e.g. the time required to provide customer service, answer questions, or resolve technical issues), unless a longer period is necessary for our legal obligations or to defend a legal claim.

8. Your rights

Under the conditions outlined in applicable legislation, you have the following rights with respect to our processing of your Personal Data:

Right of access - You have the right to ask for confirmation if WellYess processes personal data about you, and if so, access to the personal data and additional information.

Right of rectification - You have the right to request WellYess to correct, adjust or complete your Personal Data if we have incorrect or incomplete information about you. We kindly ask you to also ensure that changes in personal circumstances (such as address change, bank account, etc.) are reported to WellYess, so we can ensure that your Personal Data is up-to-date. WellYess will take all reasonable steps to ensure that all Personal Data is correct;

Right to withdraw consent - You have the right to withdraw your consent for receiving marketing communications at any time by following the instructions in marketing communications. If we use your Personal Data based on your consent for reasons other than marketing communication, you can withdraw your consent.

Right to erasure - You have the right to request for the erasure of irrelevant Personal Data that we keep about you when (i) the data is no longer necessary for the purposes for which it was collected; (ii) you withdraw your consent and there is no other legal ground for processing; (iii) you object to processing in the case of direct marketing purposes, or - in any other case - there is no compelling legitimate ground for processing; (iv) we processed your data unlawfully. If you make such a request and all requirements are met, we will ensure that WellYess erases the data of which we are not legally obliged to keep;

Right to restriction of use of data - You have the right to restrict our use of your Personal Data when (i) you dispute the accuracy of the Personal Data; (ii) the use is unlawful but you do not want us to delete the data; (iii) we no longer need the Personal Data for the relevant purposes but you need it for the establishment, exercise or defense of legal claims; or (iv) you have objected to data use that is justified on our legitimate interests pending verification or if WellYess indeed has compelling interests to continue the relevant data use;

Right to data portability - to the extent that we use your Personal Data for the performance of a contract with you, and that personal data is processed automatically, you have the right to receive all of this Personal Data that you have provided to WellYess in a structured, commonly used and machine-readable format, and also to require us to transmit it to another processing responsible party when technically feasible;

Right of objection - to the extent that we rely on our legitimate interests to use your Personal Data, you have the right to object to such use, and we must stop such processing unless we can demonstrate compelling legitimate reasons for the use that override your interests, rights and freedoms or where we must process the data for the establishment, exercise or defense of legal claims. You also have the right to object to profiling activities performed by WellYess;

Right to file a complaint - You also have the right to file a complaint with a supervisory authority, particularly in your state of residence, if you believe that the collection and use of your Personal Data is in violation of this Privacy Policy or applicable legislation.

9. Changes to the Policy

This privacy policy may be reviewed from time to time. If it involves a fundamental change in the nature of the use of your personal data or if the change is relevant to you in another relevant way, we will ensure that information is provided to you well in advance of the actual implementation of the change.

10. Contact Us

If you have any questions about this privacy policy or our handling of your personal data in general, please send an email to info@wellyess.nl.